Shipping & Return Policy
- We partner with many delivery services to ship our products domestically and abroad, including: DHS, UPS, FedEx, & USPS.
- We currently offer Free Shipping for orders to US customers only.
- For International orders, shipping is calculated at checkout.
(We source clothing both domestically and abroad. Occasionally, during busy times or holidays, or depending on your location, delivery times can reach up to 21 days or longer. For more information, please refer to our FAQ)
There are two different types of returns. Either the shipping carrier will return an order, or the customer will.
Returned by the shipping carrier
If the carrier is not able to deliver the items to the provided address, they will return them to us. Most commonly it’s referred to as the ‘wrong address’. It happens if you provide an address that is considered insufficient by the courier. Be extra careful with apartment numbers and zip codes! Don’t leave them out and double check the digits. You can use a simple tool like the USPS ZIP code lookup to make sure that the city in the address matches the zip code.
Another reason items are returned by the carrier is that they were ‘unclaimed’. If you do not collect the item at the local post or a different pickup location, it will be returned. In most cases, the shipment will be returned to our facility.
We have stringent quality control, but occasionally you may receive an item damaged in transit, or manufactured on error on our behalf. If you have received a damaged or misprinted item, please be sure to contact us at firstname.lastname@example.org within one week of receiving your order, and be sure to take photos of the damaged items and packing slip. We will refund the order amount for the damaged items, or replace them and send you a new order on our behalf.
Please refer to our sizing guide before placing your order, to ensure our garments match your desired dimensions as closely as possible. If you have a concern regarding an exchange based on clothing size, feel free to contact us at email@example.com, or message us on Facebook.